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Offered experiences
We offer a wide range of experiences to satisfy different interests and preferences. On our portal, you’ll find experiences for individuals, couples, and groups in various categories. The most popular include:
- Adrenaline experiences: For adventure lovers, we have parachute jumps, bungee jumping, sports car racing, or even balloon flights.
- Relaxation and wellness: If you’re looking to unwind, we offer wellness stays, massages, saunas, spa treatments, and other relaxing experiences.
- Gastronomic experiences: For gourmets, we have wine tastings, cooking classes, tasting menus at renowned restaurants, or exclusive dinners with a chef.
- Culture and art: Includes tickets to concerts, theater performances, museum visits, galleries, and other cultural experiences.
- Sports activities: Whether you prefer golf, horseback riding, or tennis lessons, you’ll find sports experiences here for all skill levels.
- Experiences for couples: We offer romantic getaways, shared wellness treatments, tandem jumps, and other activities for two.
- Family experiences: Special packages for families, including amusement parks, water parks, or interactive museums.
- Tailor-made experiences: We can create a customized experience based on your specific requirements, whether for a special event or an unforgettable gift.
Our offer is constantly expanding and updating to include the latest and most interesting experiences. We recommend regularly checking our site to discover new and exclusive offers.
Ordering an experience
Ordering an experience on our portal is simple and fast. Just follow these steps:
- Select an experience: Browse our offer and choose the experience that appeals to you most. You can use categories, filters, or search to more easily find what you’re looking for.
- Check the conditions: For your selected experience, check the conditions (e.g. location, duration, number of people, etc.). Some experiences can be used on a specific date, others are available anytime within their validity period. The validity period is 12 months from purchase.
- Express purchase or add to cart: If you want to use the experience yourself, we recommend choosing the express purchase option, where you can make a preliminary reservation immediately. If you wish to give the experience as a gift, select “Buy as a gift” and add it to your cart.
- Enter your details: In the cart, enter the required information such as your name, email address, and phone number. This data is necessary to complete your order and for communication about the experience.
- Select a payment method: Choose your preferred payment method (e.g. by card, bank transfer, or through benefit portals). If you have a discount code, don’t forget to enter it in the appropriate field. If you want to use bonus credit, you first need to log into your profile and then proceed with the purchase.
- Confirm and pay for your order: After checking all entered details, click “Complete Order” and make your payment. Once payment is successful, you will receive an order confirmation to your email.
- You will receive a voucher, certificate, or reservation confirmation: After completing your order, you will be sent either the voucher for the experience or a reservation confirmation, depending on the type of order. You can print the document or present it electronically when using the experience.
- Book a date (if required): For some experiences, you need to book a specific date. You can do this either directly during the order or later, following the instructions you receive with your voucher.
And that’s it! Then you just need to show up and enjoy your experience. If you have any questions or problems, our customer support is at your disposal.
Gift packaging
If you’ve decided to give an experience as a gift, we have several options for how to wrap everything nicely.
Electronic option
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Design selection:
- Before completing your purchase, you’ll have the option to choose from several stylish electronic gift packaging designs.
- Each design is created so the experience looks attractive and professional. Personalization:
- You can add a personal message, which will be part of the electronic gift packaging.
- Simply enter your greeting in the relevant field and it will automatically be included in the gift voucher. Download and send:
- Once your order is confirmed, you can immediately download the gift voucher in PDF format.
- You can easily send the voucher by email to the recipient or print it and give it in person.
Physical option
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Packaging selection:
- After choosing an experience, select the physical gift packaging option.
- The gift voucher will be delivered in an elegant envelope suitable for presenting as a beautiful gift. Contents of the package:
- The gift package includes a voucher, an information leaflet about the experience, and a small token from Stips.cz. Delivery:
- After completing your order, your gift voucher will be carefully packed and delivered to the address you select.
- Delivery usually takes 1-5 business days, depending on your location and chosen delivery method.
Whether you choose the electronic or physical gift packaging, your gift will be stylish and ready to give. The electronic option is ideal for quick and convenient gifts, while the physical one brings a luxurious and tangible touch.
Payment options
To pay for your order, you can use the following options: online card payment, bank transfer, cash on delivery, meal vouchers, and benefits.
- Online card payment: Online payment is processed through the secure PayU gateway, which accepts MasterCard, Visa, and Edenred cards.
- Bank transfer: You can pay by transferring from your bank account. When paying by transfer, use your order number as the variable symbol. Send your payment to account 115-8056210257/0100.
- Cash on delivery: When delivering the physical option via Czech Post, you can use cash on delivery. This service is charged 69 CZK.
- Meal vouchers and benefits: For more information on paying with meal vouchers and benefits, continue here.
Validity period
Whether you purchase an e-Voucher, Certificate, or make an online reservation, you have 12 months to use the experience.
Experience certificate activation
Activating your experience certificate is easy and takes two steps: entering the certificate code and booking the experience date. Below you’ll find the exact procedure for activating your certificate:
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Find the certificate code
- On a physical certificate: This code is usually on the front of the certificate or in the accompanying letter you received.
- On an electronic certificate: If you received an email with an electronic certificate, you’ll find the code in the email text or the attached PDF file. Visit our website
- Open our experience portal and go to the Activate Card section. You’ll usually find this in the main menu or on the homepage of our site. Enter the certificate code
- Once you open the activation page, enter the unique certificate code in the designated field.
- After verifying the code, the details of the experience associated with the certificate will appear. Select the experience date
- After activating the certificate, you’ll receive instructions on how to proceed to book the experience. Some experiences have fixed dates, for others you can choose the date according to your preferences.
- If you’re not sure when you want to do the experience, you can activate the certificate now and select the date later. Reservation confirmation
- After selecting the date, complete the reservation through our online system. You’ll then receive an email confirming the reservation and all the necessary details about the experience.
If you have any trouble activating your certificate or are unsure about any step, don’t hesitate to contact our customer support. We’ll be happy to help you with the activation or booking process.
My Profile
Creating and managing your own profile on our portal makes it easier to access all your experiences, bookings, and personalized offers. Here is an overview of what your profile offers and how to use it:
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Creating a profile
- User registration takes place during your first purchase or the first certificate activation.
- After successful registration, you’ll receive a confirmation email with a link to activate your account. Managing personal data
- Name and surname: for personalizing your communication.
- Contact details: for sending booking confirmations and updates about your experiences.
- Delivery address: if you use physical gift packaging or other mailed products.
- Password change: you can change your password at any time to increase security. Purchase and booking history
- You can also see the status of your bookings, the dates for your experiences, and the status of unused certificates.
- If you have received a gift voucher, you’ll also find details about its redemption here. Managing bookings
- Edit booking: If you need to change the date or otherwise edit your booking, you can do so directly in this section.
- Cancel booking: Bookings can be canceled in accordance with our terms and conditions directly through your profile.
- Reminders and notifications: We’ll send you reminders about upcoming experiences, so you don’t forget your date. Personalized offers and recommendations
- Based on your previous purchases and preferences, we can recommend experiences that might interest you. In the Recommended experiences section, you’ll find activity tips tailored to your interests and needs. Managing gift vouchers
- Here you can track the validity and usage of your vouchers.
- Activating and redeeming gift certificates can be easily done directly through your profile. Notification and communication settings
- In the Settings section, you can adjust your preferences for receiving email notifications and marketing offers. If you want to receive special offers, new experiences, or booking reminders, you can easily set which types of messages you will receive. Account security
- The security of your account is important to us. We recommend using a strong password and changing it regularly. If you notice any suspicious activity on your account, contact us immediately and we will take the necessary steps to protect your profile.
Your profile is your personal center where you can easily manage all your experiences, vouchers, bookings, and more. It’s designed to give you maximum comfort and access to up-to-date information and offers.
Loyalty program
Our loyalty program is specially designed to reward our customers for their loyalty and regular experience purchases. The more you shop with us, the more benefits and rewards you get. Here you’ll find out how our loyalty program works, how to collect points, and what rewards await you.
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How does the loyalty program work?
- The loyalty program is a simple rewards system that allows you to collect points for every experience you purchase:
- Earning points: With every purchase, you receive points that are automatically added to your account. The number of points earned depends on the value of the experience purchased.
- Membership levels: Depending on how many points you collect, you can move up to a higher membership level, which brings further exclusive benefits. How to collect loyalty points?
- Experience purchases: For every experience you buy, you get a certain number of points. The higher the purchase value, the more points you get.
- Special events: We regularly organize special events where you can get bonus points for certain types of experiences or for recommending our portal to friends.
- Registration and first purchase: You get welcome points just for creating your profile and buying your first experience. What rewards do I get for collected points?
- Collected points can be exchanged for various benefits:
- Discounts on future purchases: You can use collected points as a discount on your next experience purchase.
- Exclusive experiences and gifts: A higher number of points can open access to exclusive experiences or gift packages that are not available to regular customers.
- Bonus services: Loyalty program members can get, for example, free gift packaging, free delivery, or priority booking of dates. Membership levels
- Our loyalty program is divided into several levels based on the number of points collected:
- Bronze level: The basic level, where every new customer starts. You earn points for each purchase and basic discounts.
- Silver level: After reaching a certain number of points, you move up to silver, which offers higher discounts and bonuses.
- Gold level: The highest level, offering the biggest discounts, access to exclusive experiences, and other premium benefits. How can I redeem my loyalty points?
- Redeeming points is simple and fast:
- When buying an experience: When completing your order, you’ll be able to use your collected points as a discount on the total amount. Simply choose how many points you want to use and the discount will be automatically deducted from your purchase.
- Points overview: All collected points and options for using them can be found in your profile under the “Loyalty program” section. Here you’ll also see how many points you still need to reach a higher membership level. Exclusive offers for loyalty program members
- Loyalty program members have access to a number of special benefits, including:
- Priority access to new experiences: As a loyalty program member, you’ll be able to book new experiences before their official release.
- Special discounts: We offer exclusive discount events only for loyalty program members.
- Personal recommendations: Based on your preferences, we regularly prepare individual experience recommendations and special offers for you. How to become a member of the loyalty program?
- Just register on our website and you’ll automatically become a member of the loyalty program. With every purchase, you start collecting points and gradually unlock more levels and rewards. Membership in the loyalty program is free and brings you a range of benefits, making your experiences even more unforgettable.
Our loyalty program offers you more than just experiences – it rewards you for your loyalty and allows you to benefit from exclusive perks and special offers that make your experiences truly special.
Validity extension
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What to do if you cant use your experience in time?
- If for serious reasons you cant use your experience voucher within the regular validity period, you can extend it by 1 month completely free of charge, or by a whole year for a fee. You do this in your Stips profile in the Vouchers section. For the voucher whose validity you wish to extend, you will find the buttons Extend by month and Extend by year. NOTE! Both buttons appear at the earliest 30 days before the end of validity and at the latest on the last day of validity!
- When you click the button to extend the validity by 1 month, the extension is applied immediately. If you choose to extend for 1 year, you will be shown payment details. The extension can only be made once! What if my experience has already expired?
- If your experience has already expired but the expiry date was less than 30 days ago, send us a request for extension to info@stips.cz, attach your voucher or gift card number, and our complaints department will review your request. If the extension is possible, we will ask you to write a review on one of the platforms listed below. After you send us a link to your review, your voucher will be extended.
- Platforms: Facebook; Seznam.cz; Google.com
If you are not sure which experience is the right one, do not hesitate to contact us. We will be happy to help you choose the best experience for you or as a gift for someone else.
Personal data protection
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How does the Stips.cz portal handle my personal data?
- Your personal data will never be shared with anyone! You can find more information about privacy protection and personal data handling here.
Terms and conditions
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Where can I find the terms and conditions?
- You can find the full wording of the general terms and conditions here.
What to do if you do not receive a confirmation?
All reservations consist of the following processes:
- creation of a preliminary reservation by the customer
- confirmation of the reservation by either payment or voucher redemption
- confirmation of the reservation by the provider.- Check your email: Make sure the email address you entered is correct and check your spam folder.
- Contact us: If you do not receive a confirmation within a few hours after booking, contact our customer support. We will provide you with the necessary information and help with any issues.
- What should the confirmation contain: Reservation date and time, Voucher number, Experience details, Provider contact information, Instructions for next steps
If you have any further questions or need assistance, do not hesitate to contact us. We are here to help you and ensure that your experience goes smoothly.
How far in advance do I have to book the experience?
The required booking time may vary depending on the type of experience and its availability. Here are some general recommendations:
- Popular and seasonal experiences: For very popular experiences, especially during the season (e.g. summer or winter activities), we recommend booking at least several weeks in advance. Some experiences may be sold out even months ahead, especially for special events or limited dates.
- Weekend experiences: For experiences that take place on weekends or during holidays, it is a good idea to book as soon as possible, ideally at least 2–4 weeks ahead, to ensure availability.
- Last-minute bookings: Some experiences may be available at the last minute, but it is always better to check availability as early as possible. If you are interested in a last-minute booking, we recommend contacting us directly so we can confirm available dates for you.
- Flexible dates: If you have flexible dates, you can book even with less notice. In this case, we try to offer the earliest available dates according to your preferences.
We therefore always recommend booking your experience as early as possible to make sure you can enjoy the experience at the time that suits you best. After confirming your reservation, we will send you all the necessary information about your experience.
How can I book a date for the experience?
Booking a date for your experience is easy and there are several ways to do it:
- Online booking: Most of our experiences allow you to book a date directly online. Before purchasing the experience, you have the option to check available dates in advance. Of course, you can use this option later with already purchased vouchers. The booking system is user-friendly and allows you to easily find and confirm a free date.
- Telephone booking: If you prefer a personal approach or have specific requirements, you can book by phone. Contact the experience provider at the phone number listed on your voucher or in the confirmation email.
- Email booking: Many experiences can also be booked by email. Simply send a message to the listed email address, include your voucher number, preferred date and time, and any other specific requirements. The experience provider will then confirm the available date for you.
Booking a date is a simple process and we are always here if you need any advice.
Is it possible to change the booking date?
Yes, in most cases it is possible to change the booking date, but the conditions and procedure are always stated on the voucher and may vary depending on the specific experience and its provider. Here is what you need to know:
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Contact the provider:
- First, contact the experience provider with whom you have the booking. You can use the contact details listed on your voucher or in the confirmation email. The provider will tell you the available options and the procedure for changing the date. Change conditions:
- Availability of new dates: Changing the date depends on the availability of new dates. It is recommended to make the change as soon as possible so that your preferred new dates are available.
- Change fees: Some providers may charge a fee for changing the date. These conditions should be stated in the booking or will be given when you contact the provider. Time frame for changes:
- Minimum period: Most providers require the date change to be made at least 48 hours before the original date. Changes made after this time may be limited or may incur additional fees. Cancellation and new booking:
- Option to cancel and book again: In some cases, it may be necessary to cancel the original booking and create a new one. This option depends on the provider, so it is important to find out the specific procedure. Special circumstances:
- Exceptional situations: If you have extraordinary circumstances that prevent you from attending on the scheduled date (e.g. health problems or unexpected events), we recommend contacting the provider as soon as possible. Many providers try to be accommodating and find a solution.
How far in advance can I change or cancel a booking?
The deadline by which you can change or cancel your booking may vary depending on the type of experience, but it is always stated in the conditions on your voucher. Generally, the following applies:
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Changing the booking:
- Minimum period: Most providers require booking changes to be made at least 48 hours before the original date. Some experiences may have a longer period for changes, which you should find in the booking conditions or on your voucher.
- Change fees: Some providers may charge a fee for changing the date. These conditions will be specified when booking or will be given when you contact the provider. Canceling the booking:
- Minimum cancellation period: Usually, you need to cancel the booking at least 48 hours before the scheduled date. If you cancel the booking after this period, there may be a cancellation fee or you may not get the full deposit back.
- Refund conditions: Depending on the provider’s conditions, you may be entitled to a refund (full or partial) or to move the booking to another date. For some experiences, it is possible to get credit or a voucher for another experience instead of a refund. Special circumstances:
- Exceptional situations: If you have a reason that prevents you from attending the booked date (e.g. health problems or unexpected events), we recommend contacting the responsible person listed on your voucher as soon as possible. In some cases, the conditions may be more flexible.
What happens if I do not show up for a booked experience?
If you do not show up for a booked experience, there may be several consequences depending on the provider’s conditions and the type of experience. Here’s what you should know:
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Loss of booking and money:
- Cancellation without compensation: In most cases, if you do not show up for your booking and do not provide any excuse or request to change the date, your booking may be considered forfeited. This means that the entire fee for the experience may be lost and you cannot expect a refund or replacement. Cancellation conditions:
- Excuse and new bookings: If you know you cannot attend, it is best to follow the instructions on your voucher and act as soon as possible. Some providers may allow a change of date or offer an alternative solution if the change is made in time.
- Refund possibility: Refund conditions vary. Some providers may offer a partial refund or credit for another experience, but usually you must report your absence at least 48 hours before the booked date. Special circumstances:
- Exceptional situations: If you cannot attend due to unexpected or extraordinary circumstances (e.g. health problems, accidents), contact the provider as soon as possible. Many providers are willing to help and find a solution if you act quickly.
What is the refund policy?
The refund policy may vary depending on the type of experience and the provider. Generally, the following rules and procedures apply:
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Order cancellation:
- Refund for cancellation: The customer can cancel the order within 14 days of purchase without giving any reason and request a refund, provided no binding booking or use of service has occurred.
- Credit refund for unused service: If the customer does not wish to use the purchased service, they may be refunded credit equal to the value of the purchased service for a new order. The credit validity is determined by the original validity of the returned voucher.
- Other: Other cases are handled by the complaints procedure, more information can be found here. Booking cancelled by the provider:
- Booking cancelled without a replacement date: If during the validity of the voucher the booking was cancelled by the provider without a replacement date, or the provider is unable to provide the service at all, the customer is entitled to a full refund for the purchased service. In this case, you need to submit a complaint, which you can find here.
- Booking cancelled with a replacement date: If during the validity of the voucher the booking was cancelled, but the provider offered replacement dates, the customer is not entitled to a refund. Some providers may agree to cancel the booking and refund the customer with credit for another service.
- Other: All other cases are handled by the complaints procedure, more information can be found here. Booking cancelled by the customer:
- General conditions: General conditions always follow the terms listed on the voucher. Usually, if you cancel at least 48 hours before the planned date, you may be entitled to make a new booking free of charge.
- Cancellation fees: Some providers may charge a cancellation fee, especially if cancellation is made close to the date. Information about fees should be given when booking or in the experience conditions.
- Exceptional situations: If you have exceptional reasons for not attending (e.g. health problems or unexpected events), contact the provider as soon as possible. Many providers try to be helpful and may offer alternative solutions, such as a date change or credit for another experience. Special circumstances:
- Exceptional situations: There may be situations beyond our control (e.g. government decree or floods). These situations will be handled individually, and in this case please contact our customer support.
How can I cancel an experience?
If you decide to cancel your experience, here is how you can do it:
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Check the cancellation conditions:
- Read the conditions: First, look at the cancellation conditions listed on your voucher or in the confirmation email. These conditions include information about deadlines, possible fees, and other important details. Contact the experience provider:
- By phone or email: Contact the experience provider as soon as possible to notify them of your intention to cancel. Include your voucher number, name, reservation date, and reason for cancellation.
- Online system: Some providers have online reservation systems where you can cancel directly. Check if your provider offers this option. Cancellation processing:
- Cancellation confirmation: After contacting the provider, you will receive confirmation of the cancellation. Be sure to keep this document as proof of cancellation.
- Fees: If there are cancellation fees, the provider will inform you. Alternative options:
- Date change: If you cant attend but are still interested in the experience, you can inquire about the possibility of changing the date. Many providers allow a date change instead of cancellation.
- Credit for another experience: In some cases, you may be offered credit for another experience. Check if your provider offers this option.
How to proceed: Check the conditions and then contact the provider. Don’t forget to get confirmation.
What happens if the experience is canceled by us?
If the experience is canceled on our side, here’s what you can expect and what steps to take:
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Cancellation information:
- Notification: You will be informed of the cancellation as soon as possible by email or phone if you have provided your contact details.
- Reason for cancellation: In the cancellation notice, we will provide the reason why the experience was canceled. Reasons may include availability issues, unforeseeable circumstances, or technical problems. Compensation options:
- Refund: If the experience was canceled on our side and we can’t offer an alternative date, you will be entitled to a full refund. If you paid by card, the amount will be refunded to the same account the payment came from.
- Alternative date: In some cases, we may offer an alternative date for your experience.
- Credit for another experience: In some cases, you may be offered credit for another experience. This credit can be used for any other experience from our offer. After cancellation:
- Contacting customer support: If you have questions about refunds, an alternative date, or credit, don’t hesitate to contact our customer support. We’ll provide all necessary information and help you with the next steps.
- Expect processing: A refund or switching to another experience may take some time. We will let you know about the expected processing time and the next steps. Apology and care:
- Apology for inconvenience: We apologize for any inconvenience the cancellation may cause. Our goal is to make your experience as positive as possible and we will do everything we can to resolve the situation to your satisfaction.
If you have further questions or need more assistance, we are here for you. Our goal is to ensure your experience with us is positive, even if unexpected changes occur.
What to do if the experience did not meet your expectations?
Your satisfaction is our priority, so if the experience you purchased did not meet your expectations, we are here to help you find a solution. Below you will find the complete procedure for what to do if the experience did not match your expectations.
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Immediate feedback:
- Contact us right after the experience: The sooner you contact us, the better we can help you. Please describe in detail what exactly did not meet your expectations. This helps us understand the situation and consider possible next steps.
- Provide details: Include all important information, such as the date and time of the experience, location, name of the provider, and details about what exactly didn’t go as expected. For example, this may involve the quality of service, unprepared staff, lack of equipment, or other issues. Check experience conditions:
- Complaint conditions: Before making a complaint, we recommend reading the conditions associated with the given experience. Some experiences may have specific complaint procedures or conditions for filing a claim.
- Satisfaction guarantee: Some providers offer a satisfaction guarantee. This means that if the experience did not meet your expectations, you may be entitled to a refund, credit for another experience, or another form of compensation. Submitting a complaint:
- Written complaint: Send us your complaint in writing by email to info@stips.cz or using the form on our website. Include all important details, such as order number, experience date, and reasons for dissatisfaction.
- Attachments: If you have any evidence or documents to support your complaint (e.g. photos, testimonies, confirmation of unfulfilled services), attach them to your message.
- Response and solution: After receiving your complaint, we will carefully review it and contact you with a possible solution. We usually contact you within a few business days to discuss further steps. Compensation options:
- Refund: If your complaint is justified and the experience did not meet your expectations for reasons beyond your control, you may be entitled to a partial or full refund.
- Credit for a new experience: If the experience did not meet your expectations, we may offer you credit for a new experience of your choice from our offer. This credit can be used for any experience you choose.
- Alternative date or experience: We can also offer you the option to attend the experience again on a different date, possibly under better conditions, or provide another similar experience. Cooperation with experience providers:
- Negotiation with the provider: If the problem was with the quality of the provider’s service, we will communicate with them to find out where the problem occurred and ensure it is corrected.
- Monitoring feedback: Based on your feedback, we internally evaluate our partners and suppliers to ensure similar situations do not occur in the future. Preventing future problems
- Improving services: We cooperate with providers to improve service quality and eliminate potential shortcomings.
- Adjusting our offer: If we find that a certain type of experience consistently fails to meet customer expectations, we may remove it from our offer or revise its conditions.
If your experience did not meet your expectations, please follow the above steps. Our goal is to ensure your satisfaction and resolve any problem you encounter. We strive to make all experiences meet high standards, and if that doesn’t happen, we are here to help you find a suitable solution.
How can I redeem a gift voucher or discount code?
Redeeming a gift voucher or discount code is very simple and you can use it when purchasing an experience on our site. Just follow these steps:
- Select an experience: Browse our offer and select the experience you want to purchase. Add it to your cart.
- Go to your shopping cart: Once your selected experience is in the cart, click the cart icon and proceed to complete your order.
- Enter the code: In the cart, you will find a field labeled “Redeem gift voucher or discount code.” Enter the code from your gift voucher or discount code here.
- Confirm the code: After entering the code, click the “Redeem” or “Verify” button. If the code is valid, the amount will be automatically deducted from the total price of your purchase.
- Complete your order: After successfully redeeming the code, continue to complete your order, fill in the necessary details, and confirm your purchase. Important information:
- Validity: Make sure your voucher or code is still valid. The validity is usually stated on the gift voucher or in the confirmation email.
- Terms of use: Some vouchers or discount codes may have restrictions – for example, they may only be valid for a specific type of experience or used only once. Please read the terms before purchasing.
- Cannot be combined: Most discount codes and gift vouchers cannot be combined with other promotions or discounts. Always follow the current terms on our website.
If you encounter any problems redeeming your gift voucher or discount code, don’t hesitate to contact us. We are happy to help you redeem your code or resolve any issues.
Can I exchange a gift voucher for money?
Gift vouchers cannot be exchanged for cash. The gift voucher is intended exclusively for payment for experiences from our offer. If you have a gift voucher, you can use it for any experience available on our website within its validity. Unfortunately, exchanging a voucher for cash is not possible.
If the experience does not suit you or you change your mind, we offer you the possibility to exchange your gift voucher for another experience that better suits your preferences. If you have further questions or need to change your voucher, don’t hesitate to contact us. We’ll be happy to help you find a suitable solution.
What are the participation conditions for physically demanding experiences?
Physically demanding experiences require certain health and fitness prerequisites to ensure the safety of all participants. The participation conditions may vary by experience, but generally the following rules apply:
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Age and health:
- Participants must be in good health and able to perform physical activity appropriate to the experience.
- Some experiences may have minimum and maximum age limits. We recommend reading the specific conditions for your chosen experience.
- If you have any health issues (e.g. heart disease, breathing problems, joint or back issues), consult your doctor before participating. Physical preparation:
- Some experiences may require a certain level of physical fitness. For example, activities like mountain hiking, adrenaline sports, or endurance activities may be physically demanding.
- We recommend being in good physical shape before participating in these experiences so you can enjoy them to the fullest and ensure your safety. Safety instructions:
- Before starting any physically demanding experience, you will receive safety training from experienced instructors. It is important to pay attention to these instructions and follow them throughout the experience.
- If you feel any health problems or discomfort during the experience, inform your instructor immediately and stop the activity. Insurance and liability:
- In some cases, participants may be required to take out special insurance covering the risks associated with physically demanding activities.
- Before participating, you may be required to sign a liability statement confirming that you are aware of the risks associated with the activity. Restrictions and contraindications:
- Some experiences may be unsuitable for pregnant women, people with certain health conditions, or those who have recently undergone surgery.
- If you have any doubts about your eligibility, don’t hesitate to contact our customer support or consult the experience provider.
Is the experience suitable for children?
Whether an experience is suitable for children depends on the nature of the specific activity. Each experience has a set age limit that takes into account safety and the difficulty of the activity. Here are some general guidelines:
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Age limits:
- Each experience lists a minimum age limit. Some experiences are suitable for young children, others are intended only for adults or older children (e.g. from age 12 and up).
- Before purchasing, we recommend checking the activity description and age specifications. Adult supervision:
- Some children’s experiences may require the child to be accompanied by an adult. This applies mainly to activities that may be more demanding or require supervision for safety reasons. Safety:
- All experiences for children are designed with safety in mind. Organizers ensure the environment meets children’s needs and that all safety standards are met. Experiences especially for children:
- Many experiences are designed specifically for children, focusing on fun, education, and development. These activities are created to be attractive for different age groups and to match their abilities. Advice:
- If you are not sure whether an experience is suitable for your child, don’t hesitate to contact us. We are happy to advise and recommend the most suitable and enjoyable experience for your child.
Is it possible to adapt the experience to my specific requirements?
Yes, in many cases the experience can be adapted to your specific requirements. Our goal is for you to enjoy the experience exactly as you wish. The customization options depend on the type of experience and the provider. Here are some aspects that can be adjusted:
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Special wishes and requests:
- If you have specific wishes (e.g. a special program, adjusting the pace of the activity, or choosing a specific environment), please contact us in advance. We are happy to help you find out if the experience can be adjusted to your preferences. Dietary restrictions:
- For experiences involving food or drink (e.g. tasting menus, wine tastings), it is possible to adapt the offer to dietary restrictions, allergies, or preferences. Please provide this information when booking to ensure the experience is fully tailored to your needs. Individual pace and physical requirements:
- For more physically demanding activities, instructors can adapt to your physical abilities and fitness level. If you have special requirements regarding the pace, please let us know in advance. Group activities:
- For group experiences, such as teambuilding or family trips, we can adjust the activity to the size of your group, age composition, or preferred program. Personal or corporate requests:
- If you are planning an experience for a special occasion (e.g. birthday, anniversary, or company event), we can arrange personalized elements like decorations, special gifts, or a tailored program. Accessibility for people with disabilities:
- Some experiences can be adapted for people with specific needs or disabilities. If you need special accommodations, please let us know in advance so we can ensure the appropriate adjustments.
When booking, include your specific requirements in the note or contact us directly. We will always do our best to accommodate your wishes and make sure the experience meets your needs as much as possible.
What is the minimum and maximum age for participation?
The minimum and maximum age for participation depends on the specific activity. Each experience has its own age limit, designed with safety and the nature of the activity in mind. Here is some general information:
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Minimum age:
- Most experiences have a minimum age for participants, which is stated in the activity description. This age usually reflects safety requirements and the physical or emotional demands of the experience.
- Some experiences are suitable for children from a young age (e.g. 6–12 years), while others are intended more for older children and adults (e.g. from 15 or 18 years). Maximum age:
- Generally, there is no fixed maximum age for participating in experiences if the participant meets the health and physical requirements of the activity.
- However, for some more physically demanding experiences, it is recommended to be in good health without serious limitations. If you have any health concerns, we recommend consulting your doctor. Specific activities:
- For example, adrenaline experiences like bungee jumping or skydiving may have stricter age limits and require a minimum age of 18, while family activities or fun trips are often available for younger children as well.
- We recommend that seniors choose experiences suitable for their physical abilities and health. For some experiences, we can provide adjustments for older participants as well. Accompaniment by an adult:
- For children’s experiences, the presence of an adult is often required to ensure safety and supervision during the activity.
In the description of each experience on our website, you’ll find exact information about the minimum and maximum participant age. If you have any questions about age restrictions, don’t hesitate to contact us—we’ll be happy to provide details.
Are your experiences insured?
The safety of our customers is our priority, which is why we work with experience providers who maintain high standards of safety and quality. Experiences as such usually do not include insurance unless stated otherwise in the description of the specific activity. However, the following options exist:
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Insurance from the experience provider:
- Some experiences, especially adrenaline and physically demanding activities (e.g. parachute jumps, bungee jumping, motorsports), may include basic insurance in the price of the experience. Information about insurance is always stated in the experience description.
- If the experience includes insurance, it covers specific risks associated with that activity. We recommend carefully reading the insurance conditions from the provider. Recommendation for your own insurance:
- If the experience does not include insurance, we recommend considering your own accident insurance or travel insurance that covers the risks associated with the specific activity.
- For some extreme experiences (e.g. sports activities, adrenaline sports), it is advisable to arrange insurance that covers the risks of these activities. Responsibility and safety standards:
- Our experience providers are required to comply with strict safety rules and standards in accordance with applicable laws and regulations. In the case of higher-risk experiences, experienced and certified instructors are always present to ensure participants’ safety.
If you have any doubts or questions about insurance for a specific experience, do not hesitate to contact us. We’ll be happy to provide detailed information and advise you on arranging any additional insurance for your safety.
How can I contact support if I have a problem?
If you encounter any problem or have a question about your experience, we are here for you in several ways:
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Telephone support:
- You can contact us directly on our customer service line. Our operators are ready to help and answer all your questions. You’ll find the phone number on our website in the “Contact” section. Email support:
- If you prefer written communication, you can send us an email at our customer address info@stips.cz. Our support usually responds within 24 hours and will help you with any question or problem. (This method is recommended.) Online chat:
- Our website also features an online chat, where our operators can help you immediately in real time. If you have any urgent question, chat is a quick and convenient option. Contact form:
- You can use the contact form on our website to describe your issue or question in detail. Our team will get back to you with a solution or answer as soon as possible. Social networks:
- We are also active on social networks (such as Facebook, Instagram), where you can leave a question or message.
Our customer support is available every business day during normal hours, with limited service on weekends and holidays. You’ll find current opening hours on our website.
What are the customer support opening hours?
Our customer support is available to you at the following times:
- Monday to Friday: 10:00 am – 6:00 pm
- Saturday: Limited operation (support via email or chat only)
- Sunday and public holidays: Limited operation (support via email or chat only)
During these hours, you can contact us by phone, email, online chat, or the form on our website. Outside of these hours, you can always send an email or a message via our social networks. We will process your message as soon as possible on the next working day.
Can I get assistance in choosing an experience?
Yes, we are happy to help you choose the right experience! Our customer support is ready to advise you based on your preferences, interests, and requirements. We offer several ways to get assistance:
- Phone consultation: You can call us and our specialists will help you find the experience that best matches your expectations, or suggest the ideal gift for your loved ones.
- Email advice: If you prefer written communication, you can send us an email with details about what you’re looking for (e.g. type of experience, location, price range). Based on your preferences, we will send you several recommendations.
- Online chat: Our website features an online chat where our operators can help you instantly. If you’re looking for a last-minute experience or need quick advice, chat is the perfect option.
- Recommended categories and filters: On our website, you’ll find clearly organized experience categories and advanced filters to help you narrow your selection by type, location, price range, and other criteria.
If you’re not sure which experience is right for you, don’t hesitate to contact us. We’re happy to advise you so you can choose the best experience for yourself or as a gift for someone else.